Strategy. Execution. Impact.
flōswitch is a team of technology executives that define and deliver focused change to companies across multiple industries.
We provide executive, operations and technology consulting services, IT strategy, technology development and execution, and infrastructure engineering solutions.
Who we are
We are a trusted partner delivering value and innovative thinking through flawless execution, transparency, and integrity. We are passionately focused on helping companies and non-profits accelerate growth to expect success.
Outcomes
Our technology consulting, strategy, and solutions have made significant and permanent positive financial impact.
We proposed and deployed improvements to application process, reducing first payment misses by 18%.
We introduced SMS-based collections communications, including the ability to make payments via chat.
We analyzed, proposed, and built improvements across the full customer journey, from acquisition to signature.
We implemented modern telephony interconnect methods, high speed networks, and migrated to a fully integrated VoIP implementation.
We performed extensive customer data analysis, proposed UX/UI improvements, and then delivered them.
We consolidated a legacy global enterprise infrastructure into super centers with enriched modernized computing and telephony services.
Industries
Although we work within many industries and verticals, we are deep specialists with a proven track record of successes in Fintech, rRtail, BPO, Private Equity and Non-Profit.
Financial services
We've provided the innovative strategic thinking and execution for disruptive lending and credit card products. From acquisition and origination to servicing, collections and cross-selling, we've designed solutions that reduce impairment, optimize and automate collection communications, and integrate with multiple credit bureaus for realtime decisioning throughout the entire customer lifecycle.
Business process outsourcing (BPO)
We've operated and managed the technology infrastructure for global call centers handling over 500 million calls per year, and have integrated with the major telephony platforms at scale. We've also launched and lead consumer financial services businesses in the UK and have worked with the leading high street banks and building societies.
Private Equity
We've supported PE acquisitions, ongoing operations and divestitures across operations and technology. With a focus on identifying and driving synergies, we have realized significant savings in operating costs while ensuring material dependencies do not exist between portfolio companies. We understand your short and long-term vision to ensure identified efficiencies are realized while mitigating risks.
What we do
We are deep specialists with a proven track record of success across many industries and verticals including Fintech, Retail, BPO and Private Equity.
On Demand / Interim Executives
Our on-demand executives are top-level professional leaders who apply their expertise on a project-based, part-time, or interim basis. Our on-demand executives have led critical functions at numerous large, publicly-traded companies and leading startups that have successfully scaled.
Digital Transformation Strategy
- Digital product
- Digital transformation
- Systems optimization
- Infrastructure
- Software roadmap development
- Marketing
- Cost forecast, budgeting and cost optimization
- Cloud first
- Commercial
- Communications (email, SMS, print)
Marketing & Design
- Brand & Creative Design
- Conversion Improvement
- Regulatory Requirement Assurance
- Content design
- Interaction & UX
- Responsive design
- Art direction
- Information architecture
- Information design
- Communications design
- SEO / SEM & Analytics
- Modular template deisgn
Technology
- Complex engineering
- Infrastructure integrations
- Digital product automation
- Robotics (RPA)
- Digital BOTs
- Payment system integrations
- Voice integrations & analytics
- Full stack mobile development
- DevOps architecture
Infrastructure Design
- Data Center
- Cloud & Hybrid
- Backbone and enterprise WAN/LAN
- Cloud contact center
- IVR and CRM integrations
- CRM selection, design and creation
- BOT automation with AI inclusion
- Robotics process & automation (RPA)
Contact Center & Unified Comms
- Agnostic IVR
- Agnostic ChatBot
- CCaaS – Contact center as a service
- UCaas Unified communication as a service
DEV & Cyber Services
- Mobile testing & quality assurance
- SIEM (Security information and event management) solutions
- Security, surveillance and endpoint detection
- Cyber assessments and threat protection systems
- PEN and vulnerability assessments
- Dark Web Monitoring and Brand Protection
- Certification / Accreditation
Professional Services
- Complex systems integrations
- Infrastructure assessment
- Platform selection / RFI-RFP Process
- Voice platform displacement / consolidation (Call Center & Enterprise Voice)
- IVR consulting
- Operating model deep-dive
- Digital journey / transformation
- Development engagements
- Outsourced IT support
Augmentation Services
- Development Team Augmentation
- Infrastructure Projects
- Backlog support
- Creative Team Augmentation
- Augmented Project Services
We take on the complex projects. The ones where legacy systems need modernization without disrupting your business. Or the ones that have gone off the rails and need back on track quickly.
Leadership team
Glenn is a Technology and Operations executive experienced in building high-performing teams, delivering products and innovations across several sectors in Private Equity and privately owned businesses. He has a renowned ability to identify significant innovation and optimization opportunities to improve business performance while successfully developing exceptional organizational cultures.
David is a seasoned Creative Marketing executive with a proven record of commercial successes in highly regulated environments within globally recognized fintech and retail brands. His ability to exceed business objectives through data-driven, user-centric design and customer orientated marketing strategies and communications has led to significant business impact to organizations in both the US and the UK.
Stuart is a Technology executive with over 25 years of experience leading change through innovation of tactical and strategic initiatives. A dynamic and focused leader, who has developed and driven teams, to build and support successful brands within varying sectors, from inception, through to launch, and onwards to operational excellence. He possesses significant knowledge within the Operational leadership space and has a thorough understanding of Telecoms and carrier grade Infrastructure deployments.
Chris is a senior business technologist with nearly three decades of architecture and development successes, utilizing a wide variety of platforms and programming languages across numerous industries including Retail, BPO, and Financial Services. He possesses a unique and proven ability to master and apply new and emerging technologies to solve complex business challenges within shortened timeframes. His exceptional accomplishments have impacted millions of consumers on a global scale.
Scott is a tenured voice collaboration specialist with over 20 years of experience designing and deploying complex communications applications. Throughout his career, he has focused on translating the needs of global organizations across various industries including healthcare, transportation, and telecommunications. Scott has helped these organizations achieve their goals by implementing the latest on-premise and cloud contact center technologies.
Let's start talking
At flōswitch, we believe the first step in a successful partnership is speaking openly and transparently with one another.
Book some time for us to discuss your particular business need. We’ll work with you and your team to understand the details of your initiative and produce a proposal outlining timelines and cost for you to review.
We're looking forward to meeting you.