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Strategy. Execution. Impact.

flōswitch is a team of specialists that define and deliver focused technology change to companies across multiple industries.

We provide technology, operations and executive consulting services; technology strategy development and execution; and infrastructure engineering solutions.

Who we are

We are a trusted partner delivering value and innovative thinking through flawless execution, transparency, and integrity. We are passionately focused on  helping companies and non-profits accelerate growth to expect success.

Outcomes

Our technology strategy and solutions have made significant and permanent positive financial impact.

%
Increase in Direct Debit Setup conversion during onboarding
We proposed and deployed improvements to application process, reducing first payment misses by 18%.
2.M
Savings per year (USD) from an overhaul to collections strategy
We introduced SMS-based collections communications, including the ability to make payments via chat.
5.M
Increase in revenue (USD) following lending application improvements
We analyzed, proposed, and built improvements across the full customer journey, from acquisition to signature.
%
Reduction in technical points of presence
We implemented modern telephony interconnect methods, high speed networks, and migrated to a fully integrated VoIP implementation.
%
Increase in number of customers accepted to receive a credit card
We performed extensive customer data analysis, proposed UX/UI improvements, and then delivered them.
M
Annual savings (USD) from rationalization efforts
We consolidated a legacy global enterprise infrastructure into super centers with enriched modernized computing and telephony services.

Industries

Although we work within many industries and verticals, we are deep specialists with a proven track record of successes in fintech, retail, BPO and PE.

Financial services

We've provided the innovative strategic thinking and execution for disruptive lending and credit card products. From acquisition and origination to servicing, collections and cross-selling, we've designed solutions that reduce impairment, optimize and automate collection communications, and integrate with multiple credit bureaus for realtime decisioning throughout the entire customer lifecycle.

Business process outsourcing (BPO)

We've operated and managed the technology infrastructure for global call centers handling over 500 million calls per year, and have integrated with the major telephony platforms at scale. We've also launched and lead consumer financial services businesses in the UK and have worked with the leading high street banks and building societies. 

Private Equity

We've supported PE acquisitions, ongoing operations and divestitures across operations and technology. With a focus on identifying and driving synergies, we have realized significant savings in operating costs while ensuring material dependencies do not exist between portfolio companies. We understand your short and long-term vision to ensure identified efficiencies are realized while mitigating risks.

What we do

We are deep specialists with a proven track record of success across many industries and verticals including  Fintech, Retail, BPO and Private Equity.

Strategy

  • Digital product
  • Digital transformation
  • Systems optimization
  • Infrastructure
  • Software roadmap development
  • Marketing
  • Cost forecast, budgeting and cost optimization
  • Cloud first
  • Commercial
  • Communications (email, SMS, print)

Marketing & Design

  • Brand & Creative
  • Conversion Improvement
  • Regulatory Requirement Assurance
  • Content design
  • Interaction & UX
  • Art direction
  • Information architecture
  • Information
  • Communications
  • SEO / SEM & Analytics

Infrastructure Design

  • Data Center
  • Cloud & Hybrid
  • Backbone and enterprise WAN/LAN
  • Cloud contact center
  • IVR and CRM integrations
  • CRM selection, design and creation
  • BOT automation with AI inclusion
  • Robotics process & automation (RPA)

Contact Center & Unified Comms

  • Agnostic IVR
  • Agnostic ChatBot
  • CCaaS – Contact center as a service
  • UCaas Unified communication as a service

DEV & Cyber Services

  • Mobile testing & quality assurance
  • SIEM (Security information and event management) solutions
  • Security, surveillance and endpoint detection
  • Cyber assessments and threat protection systems
  • PEN and vulnerability assessments
  • Dark Web Monitoring and Brand Protection
  • Certification / Accreditation

Professional Services

  • Complex systems integrations
  • Infrastructure assessment
  • Platform selection / RFI-RFP Process
  • Voice platform displacement / consolidation (Call Center & Enterprise Voice)
  • IVR consulting
  • Operating model deep-dive
  • Digital journey / transformation
  • Development engagements
  • Outsourced IT support

Consulting

  • CTO
  • CIO
  • COO
  • CMO
  • CISO

Augmentation Services

  • Development Team Augmentation
  • Infrastructure Projects
  • Backlog support
  • Creative Team Augmentation
  • Augmented Project Services

Technology

  • Complex engineering
  • Infrastructure integrations
  • Digital product automation
  • Robotics (RPA)
  • Digital BOTs
  • Payment system integrations
  • Voice integrations & analytics
  • Full stack mobile development
  • DevOps architecture

We take on the complex projects. The ones where legacy systems need modernization without disrupting your business. Or the ones that have gone off the rails and need back on track quickly.

Leadership team

Glenn is a Technology and Operations executive experienced in building high-performing teams, delivering products and innovations across several sectors in Private Equity and privately owned businesses. He has a renowned ability to identify significant innovation and optimization opportunities to improve business performance while successfully developing exceptional organizational cultures.

David is a seasoned Creative Marketing executive with a proven record of commercial successes in highly regulated environments within globally recognized fintech and retail brands. His ability to exceed business objectives through data-driven, user-centric design and customer orientated marketing strategies and communications has led to significant business impact to organizations in both the US and the UK.

Stuart is a Technology executive with over 25 years of experience leading change through innovation of tactical and strategic initiatives. A dynamic and focused leader, who has developed and driven teams, to build and support successful brands within varying sectors, from inception, through to launch, and onwards to operational excellence. He possesses significant knowledge within the Operational leadership space and has a thorough understanding of Telecoms and carrier grade Infrastructure deployments.

Let's start talking

At flōswitch, we believe the first step in a successful partnership is speaking openly and transparently with one another.

Book some time for us to discuss your particular business need. We’ll work with you and your team to understand the details of your initiative and produce a proposal outlining timelines and cost for you to  review.

We're looking forward to meeting you.