Start your digital transformation strategy
Building a robust strategy to execute on your organization’s goals is critical to long term success. We can help you begin yours.
What is a Digital Transformation Strategy?
A Digital Transformation Strategy is an overall plan which consists of objectives, plans, organizational structure, governance, projects and tactics for using technology to achieve desired outcomes.
A successful Digital Transformation Strategy should define specific technologies, identify organizational structure, project responsibilities for implementing these technologies, and how the technologies will be managed for the specified outcomes.
Why do I need one?
Executives are primarily focused on four things: increasing sales, reducing expenses, optimizing assets and mitigating risks.
Technology is evolving faster than ever and companies that do not begin a digital transformation journey will be left behind and become obsolete due to higher operating costs and non-performant technology as compared to their competitors. We’re here to help our customers ensure they are not left behind, with a steady hand on the rudder and respecting the risks involved with change.
Where to start
While a digital transformation journey sounds ominous and like a massive undertaking (which it is in most cases), it needs to be attacked with an agile approach. The first step is understanding the technology that exists and where there are opportunities to achieve current business functions more effectively and at a lower price point while moving the organization towards a longer term strategy.
How we can help
We work with your team to understand how outcomes can be achieved and how technology can assist leaders on their journey.
We understand your priorities across your areas of focus then evaluate actions to influence desired outcomes.
We help establish measurements to evaluate performance of the transformation effort and identify behavioral changes required to positively influence these measurements.
We look beyond technology and understand your business—its relationship with customers & suppliers, regulatory landscape, supply chain and marketplace.
We provide access to top-tier interim or on demand executives that have successfully completed digital transformations for organizations across the globe.
When properly done, Digital Transformation will offer
automation, insight and transparency across the enterprise and out into the market.
Our Digital Transformation Solutions (telephony + software rationalization) delivered significant cost reductions and positive outcomes for a French retail client:
- A 6% reduction in call handling time, resulting in improved customer satisfaction and increased call center capacity.
- Direct infrastructure costs were reduced by more than €500,000 per annum.
- The contact center software was made configurable, allowing the client to make future modifications.
- Dependency on a high-cost vendor was removed in advance of the renewal deadline. Overall, the legacy software platform was transformed into a modern, scalable system delivering significant value to its users.
Additional outcomes of the digital transformation project for this client include:
Modernization of legacy systems from ACD to SIP-enabled ACD
We deployed significant improvements to agent user interface.
We implemented modern search logic for an agent application.
Let's start talking
At flōswitch, we believe the first step in a successful partnership is speaking openly and transparently with one another.
Book some time for us to discuss your particular business need. We’ll work with you and your team to understand the details of your initiative and produce a proposal outlining timelines and cost for you to review.
We're looking forward to meeting you.